Shipping & Returns
Shipping Policy
Most items sent within the UK are sent via Royal Mail. Please note once items have been sent we do not have control of how long they take, especially in circumstances of strikes.
We always try and find the cheapest postage for you to keep our items as affordable as possible. Postage cost is figured out by both size and weight
Orders are processed and made in order of purchase. Most turn around times are over estimated and items are usually sent earlier, however we do have up til this date to send the item. Please make sure you check this date before you contact us about your order status. If there are any issues with your order which means it will take longer we will contact you to inform you of this as soon as possible.
Return & Exchange Policy
Depending what point of your order we are at we can not always accommodate a cancellation to your order as each item is handmade to order.
If the item is broken or damaged upon arrival please contact us for either a replacement or refund depending on the circumstance.
The cost of returns will not be covered by Signs By Sophie B and will have to be paid by yourself
Please note custom orders or item that have a personalisation to them will not be available for a refund as they can not be sold on